We believe this is the most transparent reporting of this metric in the industry and exactly what a customer driving up to our station would expect it to mean. ChargePoint defines uptime as the percentage of ports which are capable of dispensing energy at any given moment. It leverages multiple sources of driver feedback, including our mobile app, calls to our driver support line, and social listening, all which enhance the completeness of actionable insights. The operation center features 24x7 proactive station monitoring and predictive analytics to find anomalies before the station owners or drivers notice them. It's a challenging problem, especially when it comes to physical station damage that operators cannot easily detect with remote monitoring.Īt the core of this is our recently launched network operation center. This is an important point to make as many consider it a barrier to EV adoption. I am also leading ChargePoint's drive towards flawless network reliability. We are doing this in a manner that can scale for rapid growth while improving response time, shortening total time to resolution, and increasing the quality of service all without increasing our costs. This is to prioritize customer care, ensure predictable deployments, and to deliver exceptional support. Of particular note, I am rebuilding our entire after sales program. This multiple sourcing model includes new factories in Southeast Asia, which will be fully online in 2024, at which point we will begin to realize their benefits. Since joining ChargePoint, I have introduced a number of key initiatives in the COO capacity, including the following: A more rigorous process for supplier qualification and management, this has led to millions of dollars in cost savings and improved supply assurance a revamp of the company's manufacturing strategy to optimize cost structure, reduce tariffs, and secure multiple sources for the manufacturing of every product we sell. I have previously served as CEO more than once, and I can assure you that the responsibility is not new to me. So, as I enter my new role, I am quite familiar with the business. I was the company's Chief Operating Officer for the 18 months prior to this. My name is Rick Wilmer, and I have been CEO of ChargePoint since November 16. I'd like to begin this call by introducing myself. With that, it is pleasure to introduce our new President and CEO, Rick Wilmer. And finally, we will be posting the transcript of this call to our Investor Relations Web site within the Quarterly Results section. Also, please note that we use certain non-GAAP financial measures on this call, which we reconciled to GAAP in our earnings release and for a certain historical periods in the investor presentation posted on the Investors section of our Web site. For a more detailed description of certain factors that could cause actual results to differ, please refer to our Form 10-Q filed with the SEC on September 11, 2023, and our earnings release, which was posted today on our Web site and was filed today with the SEC on Form 8-K. These forward-looking statements apply as of today, and we undertake no obligation to update these statements after the call. These forward-looking statements involve risks and uncertainties, many of which are beyond our control and could cause actual results to differ materially from our expectations. We'd like to remind you that during the conference call, management will be making forward-looking statements. This afternoon, we issued a press release announcing results for the quarter ended October 31, 2023, which can also be found on the Investors section of our Web site at. With me on today's call are Rick Wilmer, our new President and Chief Executive Officer and Mansi Khetani, our Interim Chief Financial Officer. This call is being webcast and can be accessed on the Investors section of our Web site at. Patrick Hamer: Good afternoon and thank you for joining us on today's conference call to discuss ChargePoint's third quarter fiscal 2024 earnings results. Patrick Hamer, ChargePoint's Vice President of Capital Markets and Investor Relations. I would now like to turn the call over to Mr. At this time, I would like to welcome everyone to the ChargePoint's Third Quarter Fiscal 2024 Earnings Conference Call and Webcast. Operator: Good afternoon, ladies and gentlemen. Reported EPS is $-0.28 EPS, expectations were $-0.22. (NYSE: CHPT) Q3 2024 Earnings Call Transcript December 6, 2023ĬhargePoint Holdings, Inc.
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